Hertz Car Rental Long Beach Airport: A Tale of Two Experiences

I recently used the Hertz car rental service at Long Beach Airport. My trip involved a single booking that required two consecutive rentals, the first lasting 3 days and the second lasting 4 days.

Initially, my experience with Hertz was exceptional. The service was top-notch, and I was extremely pleased. Being a Hertz President's Circle member through Capital One Venture X, I received a roomy upgrade to a 7-passenger vehicle. That was a nice touch, as I was traveling with my family.

However, things took a turn during my second rental. Despite making a single booking and receiving a single confirmation number, my experience was not as smooth. I was double charged for the first rental, and had to pay at the counter for the second rental. Additionally, I was charged the original contract price plus a higher cost for the second rental. My return trip has not been refunded yet. Getting a credit for this tomorrow. Fingers crossed.

This was my first time using Hertz at this location, and I plan on contacting customer service to resolve these issues.

The manager was very helpful and provided excellent service, and we were able to reach a resolution that will hopefully work for both of us.

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